Holy Spin Casino Privacy Promise

We are Holy Spin Casino, and this policy explains how we handle the personal information you share with us when you open an account, play slots like Gates of Olympus or Book of Dead, join a live table from Evolution, or place a sports bet. We collect only what we need to run your account, process payments and meet our legal duties. That usually means your name, date of birth, email address, phone number, residential address and the documents you upload during identity checks.

Payment data is handled with extra care. When you deposit or withdraw with Visa, Mastercard, Skrill, Neteller, MuchBetter or Paysafecard, card numbers and wallet credentials go through encrypted payment processors and are never stored in full on our servers. For Bitcoin, Ethereum, Litecoin, USDT and TRON transactions, we record wallet addresses and transaction hashes so we can match deposits to your balance and trace withdrawals if a query comes up. All traffic between your browser and our site is protected by TLS encryption.

We also log technical details such as IP address, device type, browser version and session times. This helps us spot account takeovers, stop bonus abuse on offers like our 100% welcome match with 100 free spins, and fix bugs. Cookies remember your login and language settings, and you can turn off non-essential cookies at any time from the banner or your browser. We do not sell your data. We share it only with payment partners, game providers such as Pragmatic Play, NetEnt and Push Gaming when needed to settle rounds, identity verification services, and authorities when the law requires it.

You can ask for a copy of your data, correct anything that is wrong, or request deletion once any legal retention period has passed. Financial and verification records are usually kept for five years after account closure to satisfy anti-money laundering rules. To send a request, contact our support team by email or phone, and we will reply within 30 days.

When you open an account at Holy Spin Casino, we ask for the basics: your full name, date of birth, email address, phone number and home address. We need these to confirm you are over 18, to stop duplicate accounts and to reach you about your balance or a withdrawal. Before we pay out larger sums, or when our anti-money laundering checks call for it, we may also request a photo ID, a recent utility bill or proof that a card or e-wallet belongs to you.

Payment data is handled differently depending on the method. Card deposits with Visa or Mastercard go through certified payment processors, and we only keep a masked version of the card number for our records. For Skrill, Neteller, MuchBetter and Paysafecard we store the transaction reference and the account identifier. If you deposit with Bitcoin, Ethereum, Litecoin, USDT or TRON, we log the wallet address and transaction hash so we can match each AUD-equivalent amount to your account and trace any disputed transfer.

We also record how you use the site. That covers login times, IP address, device type, the games you open (a session on Gates of Olympus or a live table from Evolution, for example), bet sizes and bonus activity. This lets us settle game results correctly, spot unusual patterns that could point to fraud or problem gambling, and decide which promotions are relevant to you. Game providers such as Pragmatic Play, NetEnt and Push Gaming receive only the anonymised session data needed to run each round.

We never sell your personal data. It is shared only with payment partners, identity verification services, game suppliers and authorities that have a legal right to request it. If you contact us by email, phone or Facebook, we keep a record of that conversation so the next agent can pick up where the last one stopped. You can ask us for a copy of your data, or ask us to correct or delete it, at any time through support.

We keep personal data at Holy Spin Casino only for as long as we have a clear reason to hold it. Each category of record has its own retention period, set by anti-money laundering rules, tax obligations and the practical needs of running a gaming account. When that period ends, the data is deleted or anonymised so it can no longer be linked to you.

Account and identity records, including the documents you upload for verification, are kept for the life of your account and for five years after it is closed. The same five-year rule covers transaction history for every deposit and withdrawal, whether you paid with Visa, Mastercard, Skrill, Neteller, MuchBetter or Paysafecard. For crypto payments in Bitcoin, Ethereum, Litecoin, USDT or TRON, we store wallet addresses and transaction hashes for the same period, because auditors and payment partners can ask for them long after a session ends.

Gameplay logs work differently. We record bets, wins and session times on titles such as Gates of Olympus, Book of Dead and Starburst, plus live tables from Evolution, to settle disputes and spot unusual patterns. Detailed logs are kept for 24 months, then reduced to summary totals linked to your account. Messages sent to support by email, phone or Facebook are archived for 36 months, which lets us look back at earlier conversations if a complaint comes up again.

Marketing preferences stay on file until you change them. If you unsubscribe, we keep a short suppression record so we don't contact you again by mistake. Self-exclusion requests are an exception to the usual timelines: we keep them for at least the full exclusion period, and often longer, because removing them early could expose a vulnerable player to harm. If you want to know exactly what we hold about you or ask for early deletion where the law allows, email our privacy team and we will reply within 30 days.

You have the right to know what personal data Holy Spin Casino keeps on your account. Send a request to our support team by email and we will send you a copy of your records, normally within 30 days. That copy covers your registration details, your verification documents, your login history and your full transaction log. The log lists every deposit and withdrawal in AUD, whether you paid by Visa, Mastercard, Skrill, Neteller, MuchBetter, Paysafecard or a crypto wallet such as Bitcoin, Ethereum, Litecoin, USDT or TRON.

If something we hold is wrong, you can ask us to correct it. Some fields, like your address or phone number, you can update yourself in account settings. Others, like your date of birth or legal name, are tied to identity checks. For those we may ask for a fresh document before we make the change. You can also ask us to delete your data. We will remove anything we have no legal reason to keep, but anti-money laundering rules and our licence conditions mean some financial and identity records must be kept for a set period after you close your account. When that applies, we will tell you which records we are keeping and why.

You can withdraw consent for marketing at any time. Turning off promotional emails or SMS in your profile stops offers about things like our 100% welcome bonus and 100 free spins, and it has no effect on your balance, your games or how fast your withdrawals are paid. You can also object to profiling used for personalised offers, or ask us to restrict processing while a complaint is being reviewed.

To use any of these rights, contact us by email or phone from the address linked to your account so we can confirm it is really you. Requests made through Facebook will be moved to a private, verified channel before we share any account details. We do not charge for reasonable requests. If you disagree with how we handled one, you can raise it with the authority named in the licensing section of this page.

Holy Spin Casino uses cookies and similar technologies, like local storage and pixel tags, to keep the site running and to understand how players use it. A cookie is a small text file your browser saves when you visit a page. Some last only until you close the tab. Others stay on your device for a set period, usually between 30 days and 12 months, so we can remember your settings the next time you log in.

Strictly necessary cookies can't be switched off. They hold your login session, keep your AUD balance and bet slip correct as you move between the casino, live and sports sections, and help us block fraudulent sign-ups. Without them you couldn't make a deposit with Visa, Mastercard, Skrill or Bitcoin, and you couldn't open a live table from Evolution. Functional cookies remember your preferences, such as language, recently played titles like Gates of Olympus or Book of Dead, and whether you've already closed a welcome message.

Analytics and marketing cookies are optional. Analytics cookies tell us which pages load slowly, which games people open most and where sign-ups drop off, and we use that data to fix problems. Marketing cookies, some set by our affiliate and advertising partners, measure which campaigns bring players to us and help show you offers that are more relevant, such as the 100% deposit match with 100 free spins. We don't sell cookie data, and partners may only use it for the purposes we've agreed with them.

You can change your choices at any time from the cookie banner or the settings link in the site footer. Most browsers also let you view, block or delete cookies, though blocking necessary ones will break login and payments. If you have questions about a particular cookie, email our support team and we'll tell you what it does and how long it is kept.

The General Data Protection Regulation is a European Union law, and it is one of the strictest data protection frameworks in force today. We use it as the baseline for how Holy Spin Casino handles personal information. That applies to every account, including players who live outside the EU. Our position is simple: if a rule protects players in one country, everyone should get the same protection. In practice, we only collect data for a clear purpose, such as verifying your age, processing an AUD withdrawal or answering a support ticket. We keep it no longer than legal and anti-fraud obligations require.

Under GDPR principles you have eight core rights, and you can use them through your account settings or by contacting our support team by email. You can ask for a full copy of the data we hold about you, and we aim to send it within 30 days. You can also correct inaccurate details, restrict certain processing, object to marketing, or ask us to move your data to another service in a machine-readable format. If you want your account erased, we will delete everything we are not legally required to keep. Transaction records linked to anti-money laundering checks are one exception. Those usually have to stay archived for a fixed period after the account closes.

Payment data gets extra care. When you deposit with Visa, Mastercard, Skrill, Neteller, MuchBetter or Paysafecard, the payment details are handled by certified processors and full card numbers never sit on our servers. Crypto deposits in Bitcoin, Ethereum, Litecoin, USDT or TRON only involve wallet addresses and transaction IDs, which we store to confirm payouts and detect fraud. Game providers such as Evolution, Pragmatic Play, NetEnt and Push Gaming receive a pseudonymised player ID, not your name or contact details.

If something goes wrong, for example a security incident affecting your data, we will tell you without undue delay and explain what happened and what we are doing about it. You can also file a complaint with your local data protection authority at any time.