Talk to Holy Spin Casino
We answer by email, phone and Facebook, and this page shows which channel gets the fastest reply for deposits, withdrawals and account checks. Have your username and the last transaction ID ready before you get in touch.
How to Contact Holy Spin Casino Support
Three channels, what each one is good for, and what to have ready before you get in touch.
Holy Spin Casino offers three support channels: email, phone and Facebook. Each one suits a different kind of problem, so choosing well usually gets you a faster answer than writing to all three at once. The cards below explain what each channel handles best, what details to include, and when to switch to another one.
Use email for anything that needs a paper trail: withdrawal delays, verification documents, disputed bonus terms or account closure requests. Put your username and the transaction ID in the first line, and say which method you used, such as Bitcoin, USDT on TRON, Skrill or Visa. Attach clear scans of your ID and proof of address in one message instead of sending them separately. A single complete email gets handled faster than a thread of short follow-ups, and the written reply stays on record if you need to escalate later.
The phone is the quickest way to sort out urgent account problems, like a login lockout, a deposit that left your Mastercard or Neteller wallet but never reached your AUD balance, or a game round that froze mid-spin on Gates of Olympus or a live Evolution table. Have your registered email address and the last four digits of your card ready so the agent can confirm who you are. If the agent promises a follow-up, ask for a reference number before you hang up.
Our Facebook page carries promotion news, free spin drops and maintenance notices, and you can send general questions through private message. Never post your account number, documents or payment details in a public comment. For anything involving money or personal data, use Facebook to get directed to the right agent, then continue by email so the conversation stays private and documented.
Contact Form and Support Channels
Send us a message or pick the channel that suits your question.
Fill in the form below with your username, the email linked to your account and a short description of the issue, and our support team will pick it up from the shared queue. If your question is about a pending withdrawal, add the transaction ID and the payment method you used, such as Bitcoin, Skrill or Visa, so we can trace it without a second round of emails. Messages without account details still get answered, they just take longer because we have to verify who you are first.
Best for anything that needs a paper trail: withdrawal delays, KYC documents, bonus disputes or account closure requests. Attach screenshots or scanned ID directly to your message. Each email gets a ticket number, so quote it in follow-ups and the same agent can see the full history instead of starting from scratch.
Useful when you need to talk something through in real time, for example a deposit that left your wallet in USDT or Ethereum but has not shown up in your AUD balance. Have your username ready and expect a few security questions before the agent can discuss account specifics. Complex cases may still be moved to email for documentation.
Our page carries promotion news, new releases from providers like Pragmatic Play and Push Gaming, and maintenance notices. You can send a private message for general questions, but never post your email, card digits or wallet address in public comments. For anything tied to your balance, we will ask you to switch to email.
Our Company Legal Address and Licensing
Who operates Holy Spin Casino, where we are registered and how your account is protected.
Holy Spin Casino is run by a company registered in Curacao, and that registration is the address we answer to for legal notices, complaints and regulatory correspondence. If you need to send a formal letter, a data request or a dispute escalation, ask our support team by email and we will confirm the current registered office details in writing. Day-to-day questions are faster by email, phone or our Facebook page, but the legal entity behind those channels is the one described below.
Our operating company holds a licence from the Curacao Gaming Control Board, the authority that took over supervision of Curacao online gaming under the 2024 reforms. If a complaint with us goes nowhere, you can take it to them, and they can audit how we handle player funds and disputes.
Our licence is OGL/2024/1187/0412. It appears in the footer of every page, and you can check it against the regulator's public register yourself. We would rather you check it than take our word for it. If the number on the register does not match, tell us straight away.
Every page, from the cashier to the login form, runs over HTTPS with TLS encryption. Card details for Visa and Mastercard go to the payment processor and are never stored in plain form on our side. Crypto deposits in Bitcoin, Ethereum, USDT, TRON and Litecoin go directly to wallet addresses, so we never hold your keys.
Slot outcomes come from the providers' own certified random number generators, not from us. Evolution, Pragmatic Play, NetEnt and Push Gaming publish RTP figures for their games: Gates of Olympus sits at 96.50%, Book of Dead at 96.21% and Starburst at 96.09%. Open the info panel inside any game to see the exact figure for that title.
Press and Partner Enquiries
How journalists, affiliates and suppliers reach the right person at Holy Spin Casino
We are Holy Spin Casino, and we keep press and partner requests out of the general support queue. Players asking about a pending withdrawal shouldn't wait behind a sponsorship proposal, and a reporter on deadline shouldn't get a canned reply about wagering. Send media and business messages by email, and put "Press" or "Partners" at the start of the subject line. The team that reads them is small. Our aim is a first reply within two working days, and we tell you up front if a question needs input from compliance or finance and will take longer.
Journalists can ask for current figures on the things players care about most: how many games we have from each studio across Evolution, Pragmatic Play, NetEnt and Push Gaming, which titles get played most (Gates of Olympus, Book of Dead and Starburst are usually at the top), and how payout times differ by method. Want to run your own test? Tell us the method and we will confirm the limits and processing steps before you deposit. That covers Bitcoin, Ethereum, USDT on TRON and Litecoin, plus Visa, Mastercard, Skrill, Neteller, MuchBetter and Paysafecard. We won't pre-approve your findings or ask to edit your copy.
Affiliates and marketing partners should send their traffic sources, target markets and a sample of existing content. We review every application by hand, and we turn down sites that target minors, promise guaranteed wins or misstate our welcome offer. The offer is a 100% deposit match plus 100 free spins, with full terms on the bonus page, and partners have to show it in that exact form.
Game studios, payment providers and data suppliers can use the same email route. Include a short technical summary and the jurisdictions you are certified for, because that decides what we can add across our casino, live dealer, poker and sports betting sections. For anything else, like a phone call or a quick check through our Facebook page, mention whether you're press or a partner so we can route it straight away.